Shipping policy

Go Witty Shipping Policy

At Go Witty, we strive to deliver your favorite skincare products to your doorstep as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:

1. Shipping Locations

We currently ship across India. Stay tuned as we expand our reach to more countries soon!

2. Shipping Timelines

  • Standard Shipping: Orders are typically processed within 1-2 business days and delivered within 5-7 business days.

  • Express Shipping: Available for select locations, with delivery within 2-3 business days.

Please note that shipping times may vary depending on your location and unforeseen circumstances such as weather conditions or public holidays.

3. Shipping Costs

  • Free Shipping: Enjoy free standard shipping on all orders above ₹499.

  • Flat Rate Shipping: A nominal shipping fee of ₹49 applies to orders below ₹499.

  • Express Shipping: Additional charges may apply for expedited delivery.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status on our website or the courier partner’s platform.

5. International Shipping

Currently, we only ship within India. For international customers, stay tuned for updates on our global shipping options.

6. Delays & Issues

While we make every effort to ensure timely delivery, delays may occur due to reasons beyond our control, such as:

  • Incorrect or incomplete address details.

  • Customs clearance (for international orders).

  • Unforeseen circumstances like natural disasters or pandemics.

If your order is delayed, please contact our customer support team at gowitty1@gmail.com, and we’ll be happy to assist you.

7. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please notify us within 7 days of delivery. We will investigate the issue and work with our courier partners to resolve it promptly.

8. Returns & Exchanges

For information on returns or exchanges, please refer to our Return Policy. Shipping costs for returns or exchanges are the responsibility of the customer unless the product is defective or damaged.

Thank you for choosing Go Witty. We appreciate your trust in us and look forward to delivering glowing skin to your doorstep! ✨